Payment Policy

Last updated: September 25, 2026

At FILORIVA, we aim to make your checkout experience convenient and straightforward. This Payment Policy explains the payment options available through filoriva.com and how we handle payment-related questions.

Accepted Payment Methods

Available payment methods may vary depending on your location, device and eligibility. Options may include:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • PayPal

  • Shop Pay

  • Apple Pay

  • Google Pay

  • Other payment methods displayed at checkout

The options displayed at checkout are the payment methods available for your particular order.

Payment Processing

Payments are processed through the payment providers available at checkout. These providers handle payment information according to their own terms, privacy policies and security procedures.

Please do not send full card numbers, card security codes, passwords or verification codes to FILORIVA by email.

Prices and Currency

The currency applicable to your purchase is displayed at checkout. Please review the order total and currency before submitting your payment.

If your payment account uses a different currency, your bank or payment provider may apply its own exchange rate or conversion fees. These charges are determined by your provider.

Billing Information

When placing an order, please ensure that:

  • Your billing information is accurate and complete.

  • You are authorised to use the selected payment method.

  • Your contact email is correct so that you can receive order updates.

Incorrect billing information or unsuccessful payment verification may prevent a transaction from being completed or delay order processing.

We may request additional verification when necessary to investigate a potentially unauthorised transaction.

Payment Authorisation

Order processing is subject to successful payment authorisation or receipt of payment, as applicable to the selected payment method.

Your bank or payment provider may display a temporary authorisation while a transaction is pending. If a payment fails but an authorisation remains visible, contact your provider for information about its release.

If your payment is declined, please check your billing details, contact your payment provider or select another available payment method.

Shipping Charges, Taxes and Other Fees

Shipping charges and taxes collected by FILORIVA are displayed at checkout before you complete your purchase.

International orders may be subject to additional import charges where these have not been collected in advance. Please review our Shipping Policy for further information.

Charges imposed independently by your bank, payment provider or customs authorities are separate from the amount collected by FILORIVA.

Order Changes and Cancellations

To request a change or cancellation, contact info@filoriva.com as soon as possible and include your order number.

We will review your request, but changes may no longer be possible once an order has entered fulfillment or been dispatched. This does not affect any cancellation or withdrawal rights available under applicable law.

Refunds

Refunds are normally issued to the original payment method used for the purchase. If this is not possible, we will contact you to discuss an appropriate alternative.

The time required for a refund to appear in your account depends on your payment provider or financial institution.

For assistance with a return or refund, contact info@filoriva.com with your order number. Your statutory consumer rights remain unaffected.

Payment Questions

If you notice a payment you do not recognise, an apparent duplicate charge or an incorrect amount, please contact us so that we can investigate.

Include your order number, the transaction date and the amount concerned. Do not include complete payment card details or security codes. You may also contact your bank or payment provider directly.

Contact Us

FILORIVA
New Mexico, United States
Email: info@filoriva.com
Website: https://filoriva.com