Shipping Policy

At FILORIVA, we aim to make shipping clear and straightforward. For any questions about your delivery, please contact info@filoriva.com.

Delivery destinations

Our delivery destinations include France, Germany, Italy, Spain, the United Kingdom, the United States and Canada, subject to availability for your products and delivery address.

The shipping options available for your order are displayed at checkout. Some remote areas and special addresses may not be eligible for express delivery.

Order processing

Before dispatch, orders are prepared and checked by our fulfillment partner. Processing time depends on product availability and is separate from transportation time.

Any processing estimate communicated before purchase forms part of your delivery estimate. If an availability issue affects your order, we will contact you with the available options.

Express shipping and delivery estimates

We work with fulfillment and delivery partners to arrange express shipping where available.

Our fulfillment partner indicates a general express delivery range of approximately 5–15 days. This is an indicative estimate, rather than a guaranteed delivery window for every FILORIVA order.

Please refer to the delivery information provided for your specific product and shipping option before placing your order. If no estimate is shown, contact info@filoriva.com for assistance.

Delivery times can vary because of the destination, warehouse of origin, carrier capacity, public holidays or customs procedures. Express shipping does not mean next-day delivery.

Shipping charges

Available shipping methods and their charges are displayed at checkout before you pay.

Any free-shipping offer applies only when expressly stated and subject to the conditions shown with that offer.

Shipping origin

Orders may be dispatched from our fulfillment partner’s warehouses outside your country. FILORIVA’s business location does not necessarily represent the location from which your parcel is shipped.

Tracking your order

When tracking information becomes available, we will provide it through your shipping confirmation or order updates.

A tracking number may be created before the carrier records its first scan. If your tracking information remains unclear or your delivery estimate has passed, please contact us with your order number.

Customs, duties and taxes

International shipments may be subject to customs clearance and applicable import charges.

Taxes or duties collected by FILORIVA will be shown at checkout. Additional import charges may apply where they have not been collected in advance. If the treatment of these charges is unclear for your destination, please contact us before ordering.

Delivery address and changes

Please check your delivery address carefully before placing your order, including your postcode and any apartment or unit number.

If you notice an error, email info@filoriva.com as soon as possible. We will try to assist, but changes may no longer be possible once an order has entered fulfillment or been dispatched.

Delayed, missing or damaged parcels

If your order is delayed, appears to be missing, or arrives damaged, contact info@filoriva.com with your order number and a description of the issue. For damaged deliveries, photos of the packaging and affected items can help us investigate.

FILORIVA will coordinate with its fulfillment and delivery partners to investigate and arrange an appropriate resolution, including replacement or reimbursement where applicable. Your statutory consumer rights remain unaffected.

Returns

To request a return, email info@filoriva.com with your order number and the item concerned.

We will send you the appropriate return address and instructions by email. Please wait for those instructions before sending your parcel, as the dispatch address may differ from the return address.

Contact

FILORIVA
Email: info@filoriva.com